|Your privacy is
protected with usÖ
ReNu Health and Wellness must collect personal information
from you in order to safely treat you. It is extremely
important that this information be collected responsibly and
that it only be disclosed to other individuals under
appropriate circumstances. This document details your rights
and how your information is protected.
Personal information is information about identifiable
individuals. Personal information includes information that
individualís personal characteristics (e.g., gender,
age, income, home address or telephone number, ethnic
background, family status);
(e.g., health history, health conditions, health
services received by them);
activities and views (e.g., opinions expressed by an
individual, an opinion or evaluation of an individual).
Personal information is
different from business information (e.g., an individualís
business address and telephone number). This is not
protected by privacy legislation.
can see your health information?
When you request an appointment at ReNu Health
and Wellness, we assume that we have your permission to
collect, use and share that information with your other
health care providers in our facility. This is limited only
to those providers who you have actually seen for health
care; other providers are not entitled to your information,
except in the cases I have listed below.
If you do not want your
therapist to use, share or give out some or all of your
personal health information to other people who provide you
with health care, please inform us as soon as possible.
Please remember that some information is critical knowledge
to know about an individual before treating them. If you
present us with something confidential that you do not wish
to be shared to another practitioner in the facility that
may treat you. We might give you a detailed explanation as
to why it is important for another health care provider to
be aware of certain information.
Other agencies or companies
may need to see part of your health care information, such
as your employer, insurance company or doctor. However,
Massage Therapists cannot share information with these
companies without your written permission.
You may also have family or
friends to whom you would like us to give more detailed
information about your health, like how your treatment is
working or what kind of care you will need at home. You can
let us know if we can discuss your health with family and
friends. We must have your consent in order to do so.
Consent is Not Required
Massage Therapists are allowed or may be required to use
and/or give out some of your personal health information
without consent in the following situations:
report certain information, such as to report certain
diseases to public health authorities.
we suspect certain types of abuse.
reduce a significant risk of serious bodily harm to a
person or the public
risk management and legal purposes.
transfer or sell the professional practice to another
person and to allow that person to assess the practice,
so long as he or she signs an agreement to keep the
information confidential and secure.
assess a persons ability to make health care and other
administration or enforcement of laws about the
practices of health care providers, such as when our
regulatory body (the CMTO) does a peer assessment in our
the purpose of a legal proceeding or complying with a
court order, or other legal requirements.
Marketing and Personal Information
Your personal information will never be provided to anyone
for marketing purposes.
We understand the importance of protecting your personal
information. For that reason, we have taken the following
information is either under supervision or secured in a
locked filing cabinet.
Computers and backups are under supervision or secure in
a locked or restricted area at all times. In addition,
passwords are used on computers, and screens are locked
when they are not in use.
that are inactive for more than a year are stored off
site locked and protected.
Retention of Personal Information
We are required to retain personal information for ten years
to ensure that we can answer any question you may have about
the services provided and for our own accountability to the
College of Massage Therapists (CMTO).
We destroy paper files
containing personal information by shredding. We destroy
electronic information by deleting it and, when the hardware
is discarded, physically destroying the hard drive.
Viewing your own personal information
With only a few exceptions, you have the right to see what
personal information we hold about you. We will try to help
you understand any information that may be unclear (e.g.,
short forms, technical language, etc.). If you would like a
copy of your personal information, please make your request
in writing. We reserve the right to charge a fee for such
Some exceptions may apply.
For example, when the information relates to law
enforcement, legal proceedings or another individual, you
may not get to see the record.
We must respond to your
request as soon as possible and within 30 days. There may be
a delay if we have to ask others about your records or if it
will take time to find the record. You have the right to be
notified of such delays. If you require the record urgently,
please let us know and we will do our best to get it to you.
If you believe there is a
mistake in your information, you have the right to ask for
it to be corrected. You must make this request in writing,
stating specifically what in your record is incorrect or
Do note that we cannot
correct a record that was created by someone else as we do
not know enough about the record to change it. Also, we
cannot correct details where, for example, the opinions or
observations in the record were made in good faith. You are
entitled to be told the reasons for not making a correction
and of your right to have a statement of disagreement
attached to your records. You can also ask to have this
statement made available to those who see the record.
If we correct a record, it
must be done carefully so that the full corrected record
remains visible or by ensuring that the corrected version is
If you would like further information, you can contact ReNu
Health and Wellness at 519-662-6277 and we can discuss any
questions or concerns you may have. As well, if you have a
formal complaint to make concerning ReNu Health and Wellness
privacy practices, you should contact us in writing.
The address of the clinic is:
ReNu Health and Wellness
251 C Huron St, New Hamburg, Ontario, N3A 2Z7
We will respond to your
concerns promptly. If after discussing the issue with us
and if we are still not able to resolve your complaint or
concern, you have the right to make a formal complaint to
the Privacy Commissioner of Ontario. This must be done
within one year of the matter you are complaining about.
Their office can be reached at:
Information and Privacy
2 Bloor Street East, Suite 1400
Toronto, Ontario M4W 1A8
Telephone: 416 326 3333
or 1 800 387 0073
Facsimile: 416 325 9195
TTY: 416 325 7539